Refund policy

Q: When will I receive my order?

• For Lahore: Orders are typically delivered within 1 to 2 working days after dispatch. • For other cities across Pakistan: Delivery usually takes 5 to 6 working days , depending on the location and courier service schedule. • Once your order is dispatched, you'll receive a tracking number via WhatsApp or email to follow its journey. • NOTE: Please note that your parcel may arrive earlier or experience delays due to courier service disruptions, weather conditions, or other unforeseen circumstances. We kindly ask for your patience and understanding during such instances.

Q: How can I pay for my order?

• We offer Cash on Delivery (COD) as well as online payment via bank transfer . • For online payment, simply WhatsApp us at 03038998213 to get details.

Q: Can I wear my jewelry in the shower or while applying perfume?

• Yes, ZEVARIA jewelry is crafted from 18K PVD gold-plated stainless steel , making it water-resistant, tarnish-free, and safe for daily wear , even in the shower. • However, we recommend not spraying perfume directly onto your jewellery . For best care, apply perfume first, let it settle, and then wear your jewellery . This helps preserve the finish and shine for longer.

ZEVARIA Exchange & Replacement Policy

We want you to love your ZEVARIA jewelry from the moment it arrives. If something isn’t quite right, we offer a smooth and transparent exchange & replacement only process.

1. Exchange & Replacement Eligibility

We offer exchanges & replacements under the following conditions:

Size Issues

If your jewelry doesn’t fit properly, we’re happy to exchange it for a different size or another product (subject to availability).

If your required size is unavailable, you may choose another product of the same or higher value.

Faulty or Incorrect Items

In the rare case you receive a damaged, defective, or incorrect item, please notify us within 2 days of delivery.

We will replace it at no additional cost or offer compensation as an apology.

Note: We do not offer refunds or returns. Only exchanges & replacements are accepted.

2. Easy Exchange & Replacement Process

We aim to make exchanges & replacements simple and convenient:

The customer must ship the product and bear delivery charges for both sides if the issue is from the customer’s end (e.g., size issue, product exchange, change of mind).

Please ensure the item is:

In original, unused condition
Free from any damage or wear

3. Shipping Charges

Size or product exchanges: Shipping charges will be paid by the customer.
Faulty or incorrect items: We will cover all shipping costs.

Exchange delivery fee: PKR 350

4. Important Guidelines

Exchanges are subject to product availability.
Products showing signs of wear, misuse, or damage cannot be exchanged.
ZEVARIA reserves the right to reject exchanges if the item does not meet the conditions above.

5. Processing Time

Please allow up to 7 business days for your exchange or claim to be processed.

6. How to Initiate an Exchange

We’re always happy to assist:

Email: support.zevaria@gmail.com
(Please mention your order number and reason for exchange)

WhatsApp: +92 339 5155580
(Available Monday to Saturday, 11:00 AM – 10:00 PM)

Thank you for shopping with ZEVARIA. Your trust means everything to us, and we’re here to ensure you feel confident and cared for with every order.

Need help?

Frequently Asked Questions

When will I receive my order?

• For Lahore: Orders are typically delivered within 1 to 2 working days after dispatch.

• For other cities across Pakistan: Delivery usually takes 5 to 6 working days, depending on the location and courier service schedule.

• Once your order is dispatched, you'll receive a tracking number via WhatsApp or email to follow its journey.

• NOTE: Please note that your parcel may arrive earlier or experience delays due to courier service disruptions, weather conditions, or other unforeseen circumstances. We kindly ask for your patience and understanding during such instances.

How can I pay for my order?

• We offer Cash on Delivery (COD) as well as online payment via bank transfer.

• For online payment, simply WhatsApp us at 03038998213 to get details.

Can I wear my jewelry in the shower or while applying perfume?

• Yes, ZEVARIA jewelry is crafted from 18K PVD gold-plated stainless steel, making it water-resistant, tarnish-free, and safe for daily wear, even in the shower.

• However, we recommend not spraying perfume directly onto your jewellery. For best care, apply perfume first, let it settle, and then wear your jewellery. This helps preserve the finish and shine for longer.